GRM
Grievance Redress mechanism (GRM)
The Grievance Redress Mechanism in the GCA project provides a practicable, transparent, independent and robust problem-solving mechanism to addresses complaints from people who believe that they are negatively affected or may be affected by this project. It will resolve complaints and/or grievances timely and effectively addressing problems that may be encountered during implementation.
Procedures of filing and handling the complaints:
All complaints regarding social, environmental, financial, gender and other relevant issues can be filed either verbally (in person or by phone) or in writing to the respective Union parishad (UP), Regional Parties (PNGOs) or GCA PMU. The UP Secretary, Monitoring and Documentation Officer of RP and Safeguard Officer from GCA PMU will maintain a register of complaints that are received. All complainants shall be treated respectfully, politely and with sensitivity with issuance of acknowledgement receipt. For complaints of SEA a guidance note will be developed and shared with relevant authority and project beneficiaries.